Frequently Asked Questions
Payment Options
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Afterpay for flexible buy now, pay later options.
Do you offer Afterpay?
Yes! Afterpay is available at checkout for eligible orders. With Afterpay, you can split your purchase into 4 interest-free payments, paid every 2 weeks. Simply select Afterpay as your payment method at checkout. You'll need to create an Afterpay account or log in to your existing one to complete your purchase.
How do refunds work with Afterpay?
If you paid with Afterpay and need a refund, it will be processed back to your Afterpay account, and any remaining installment payments will be adjusted accordingly. For questions about your refund status, please contact Afterpay directly through their app or customer service.
What if I have issues with my Afterpay payment?
For any questions or issues related to your Afterpay payment, please contact Afterpay directly through their customer service channels.
DIY Lash Application
How do I apply DIY lash clusters?
Our DIY lash cluster kits come with everything you need and detailed instructions. For best results, start with clean, dry lashes, apply a thin layer of our lash bond, wait a few seconds, then gently place the clusters underneath your natural lashes using the applicator tool. Seal with our lash sealant for long-lasting wear.
How long do DIY lash clusters last?
With proper application and care, our DIY lash clusters can last 3-7 days. The longevity depends on your natural lash cycle, how well you care for them, and your daily activities.
Can I wear makeup with lash clusters?
Yes! You can wear makeup with your lash clusters. We recommend applying your lashes after your makeup routine. Avoid oil-based products near the lash line as they can break down the adhesive.
Lash Care & Removal
How do I remove lash clusters?
Use our gentle lash remover or an oil-based makeup remover. Apply to a cotton pad, hold against your lashes for 30 seconds to dissolve the bond, then gently slide the clusters off. Never pull or tug on your natural lashes.
Can I reuse lash clusters?
Yes! Our premium lash clusters can be reused multiple times if properly cared for. After removal, gently clean any adhesive residue and store them in their original case.
Are your lash products safe?
Absolutely. All our lash products are dermatologically tested, cruelty-free, and made with high-quality materials. Our adhesives are formulated to be gentle on natural lashes while providing strong hold.
Shipping & Returns
What is your returns policy?
Please refer to our Refund Policy for complete details on returns, timeframes, and processes. For orders paid with Afterpay, refunds will be processed back to your Afterpay account.
How long does shipping take?
We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on your location. You'll receive tracking information once your order ships.