Frequently Asked Questions

Payment Options

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as flexible buy now, pay later options including Afterpay and Klarna.

Do you offer Afterpay?

Yes! Afterpay is available at checkout for eligible orders. With Afterpay, you can split your purchase into 4 interest-free payments, paid every 2 weeks. Simply select Afterpay as your payment method at checkout. You'll need to create an Afterpay account or log in to your existing one to complete your purchase.

Do you offer Klarna?

Yes! We offer Klarna as a payment option at checkout. With Klarna, you can choose from flexible payment methods including:

• Pay Later - Pay for your order at a later date (2 weeks or 2 months)
• Pay in 3 - Split your payment into 3 interest-free installments
• Pay in full - Pay immediately using your online banking details

Klarna options will appear at checkout based on your location and selected currency.

How do refunds work with Afterpay and Klarna?

If you paid with Afterpay or Klarna and need a refund, it will be processed back to your respective account:

• Afterpay: Refunds are sent back to your Afterpay account, and any remaining installment payments will be adjusted accordingly.
• Klarna: Refunds are processed back to your Klarna account. The timing may vary depending on your chosen Klarna payment method.

For questions about your refund status with either provider, please contact Afterpay or Klarna directly through their app or customer service.

What if I have issues with my Afterpay or Klarna payment?

For any questions or issues related to your Afterpay or Klarna payment, please contact the respective provider directly. They handle all payment-related inquiries through their customer service channels.

DIY Lash Application

How do I apply DIY lash clusters?

Our DIY lash cluster kits come with everything you need and detailed instructions. For best results, start with clean, dry lashes, apply a thin layer of our lash bond, wait a few seconds, then gently place the clusters underneath your natural lashes using the applicator tool. Seal with our lash sealant for long-lasting wear.

How long do DIY lash clusters last?

With proper application and care, our DIY lash clusters can last 3-7 days. The longevity depends on your natural lash cycle, how well you care for them, and your daily activities.

Can I wear makeup with lash clusters?

Yes! You can wear makeup with your lash clusters. We recommend applying your lashes after your makeup routine. Avoid oil-based products near the lash line as they can break down the adhesive.

Lash Care & Removal

How do I remove lash clusters?

Use our gentle lash remover or an oil-based makeup remover. Apply to a cotton pad, hold against your lashes for 30 seconds to dissolve the bond, then gently slide the clusters off. Never pull or tug on your natural lashes.

Can I reuse lash clusters?

Yes! Our premium lash clusters can be reused multiple times if properly cared for. After removal, gently clean any adhesive residue and store them in their original case.

Are your lash products safe?

Absolutely. All our lash products are dermatologically tested, cruelty-free, and made with high-quality materials. Our adhesives are formulated to be gentle on natural lashes while providing strong hold.

Shipping & Returns

What is your returns policy?

Please refer to our Refund Policy for complete details on returns, timeframes, and processes. For orders paid with Afterpay or Klarna, refunds will be processed back to your respective account.

How long does shipping take?

We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on your location. You'll receive tracking information once your order ships.