Frequently Asked Questions
What are Saltwater Beauty Co. lash clusters?
Our lash clusters are DIY lashes designed for easy application at home. Unlike traditional strip lashes, our clusters are applied individually underneath your natural lashes for a more natural, customizable look. They're perfect for anyone looking to enhance their lashes without the commitment of extensions.
How long do the lash clusters last?
Our lash clusters typically last up to 5 days, though many customers find they last even longer with proper care. The longevity depends on your daily activities and how well you follow our aftercare instructions. Yes, you can sleep in them! Just avoid getting them wet for the first 24 hours after application to allow the adhesive to fully cure and set properly.
How do I apply the lash clusters?
Application steps:
- Apply bond first to prepare your natural lashes
- Use our specially designed applicator tweezers for precision
- Apply clusters underneath your natural lash line
- Seal to lock everything in place
Take your time with application for the best results. If you're new to lash clusters, practice makes perfect!
What are your shipping options?
We offer flat rate standard shipping at $6.95 Australia-wide. Express shipping is also available for faster delivery.
Shipping & Delivery - Australia Only
What are your shipping rates?
Flat Rate Shipping: $6.95 Australia-wide
We offer a simple, transparent flat rate for all orders within Australia:
- Standard Delivery: 5-7 business days
- Express Delivery: 2-3 business days
Processing time is 1-2 business days before your order ships. Orders placed on weekends or holidays will be processed the next business day.
Do you ship internationally?
No, we do not offer international shipping at this time.
We currently ship to Australia only. Our flat rate shipping of $6.95 applies exclusively to Australian addresses. If you have any questions about our shipping policy, please contact our customer service team.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey in real-time. If you don't receive a tracking email within 24 hours of your order shipping, please check your spam folder or contact our customer service team.
What if my order arrives damaged?
We take great care in packaging your order, but accidents can happen. If your package arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or refund immediately. Our goal is to ensure you receive your lashes in perfect condition.
Application & Usage
How do I apply the lashes correctly?
Step-by-step application:
- Ensure your natural lashes are clean and dry
- Measure the lash against your eye and trim if necessary
- Apply a thin line of adhesive along the lash band
- Wait 30 seconds for the adhesive to become tacky
- Using tweezers, place the lash as close to your natural lash line as possible
- Hold gently for 10-15 seconds to secure
- Allow 24 hours for the adhesive to fully cure before getting them wet
For detailed visual guidance, refer to the application guide included in your kit.
How long does it take to apply the lashes?
With practice, application typically takes 5-10 minutes. Your first application may take longer as you get comfortable with the process. We recommend watching our application tutorial video and practicing with the included guide. Most customers find the process becomes quicker and easier with each application.
Can I wear the lashes while sleeping?
Yes, you can sleep in your lashes! Our DIY lash clusters are designed to be worn continuously for up to 5+ days, including while sleeping. They're comfortable and secure enough for overnight wear.
What if the lashes don't fit my eye shape?
Our lashes are designed to fit most eye shapes, but trimming may be necessary. To trim: measure the lash against your eye, mark where it needs to be cut, and carefully trim from the outer edge using sharp scissors. Never trim from the inner corner. If you're unsure, our customer service team can provide guidance based on your eye shape.
Frequently Asked Questions
What's included in the Saltwater Beauty Co. DIY Lash Kit?
Our premium lash kits come with everything you need:
- 120 lash clusters in your choice of style
- Bond and seal dual-ended brush-on glue system
- Specially designed application tool
- Nourishing gentle remover with spoolie
Are your lashes suitable for sensitive eyes?
Yes! Our lashes are made with hypoallergenic materials and our adhesive is formulated to be gentle on sensitive eyes. However, if you have severe allergies or eye conditions, we recommend performing a patch test 24 hours before application. If irritation occurs, discontinue use and consult an eye care professional.
How long do the lashes last?
With proper care and application, our lashes can last 5-7 wears. The longevity depends on how well you follow our care instructions, your daily activities, and how gently you handle them during removal. Our premium lashes are designed for durability and can be reused multiple times when cared for properly.
Can I customize the lash style?
We currently offer two styles:
Deep Wave - Our most voluminous full-volume D-curl lashes. Available in 8mm, 10mm, 12mm, 14mm, and 16mm lengths.
Whisper Wave - Lightweight, natural classic volume set. Very beginner-friendly. Available in the same lengths: 8mm, 10mm, 12mm, 14mm, and 16mm.
Do you offer an affiliate program?
Yes! We offer 15% commission on all sales. If you love our lashes and want to earn while sharing them, we'd love to have you join our affiliate program. Contact hello@saltwaterbeautyco.au or apply now at https://www.saltwaterbeautyco.au/pages/affiliate-p
Do you offer Afterpay?
Yes! Saltwater Beauty Co. offers Afterpay, so you can buy now and pay later in 4 interest-free installments.